New 1+10-Digit Dialing:

The major change for customers in areas with overlays will be 1+10-digit dialing. All calls within the 408 area that you currently dial with seven digits will need to be dialed with 1 + area code + seven-digit number. For example, if you call your neighbor who has the same 408 area code as you do, you will need to dial 1 + 408 + their seven-digit number.

Mandatory 1+10-digit dialing begins October 1, 1999 in the 408 area. If you forget to use 1+10-digit dialing after those dates, you'll hear a recording reminding you to do so.

Get ready for the change

If you're in the 408 area code, here's a few things to do to be ready for the 1+10-digit dialing:

• Update speed dialers, computers/modems
• Update life safety and alarm systems
• Reprogram Pacific Bell features (for example, Call Forwarding and Call Screen)
• Teach kids the new dialing pattern
• Be sure elderly relatives and friends are comfortable with the new dialing pattern

We have step-by-step instructions to help you reconfigure your computer to use the new 1+10-digit dialing.

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