We continue to work on the intermittent phone line problems related to the new lines. Technical representatives of Pac Bell, ICG and 3COM/USR were at our main facility today. 3COM/USR confirmed that all internal equipment at our facility is functioning correctly. The problems are difficult to pin down due to their intermittent nature, but ICG is to pursuing the problem on a high priority basis. We hope to have the problems corrected within the next week and appreciate your patience and assistance in these efforts.
If you experience any problems, please send an email to support@accesscom.com or call technical support with the following information:
1. Day and time it happened 2. Access dial-up number called 3. The phone number at your location 4. What happened
We have found that many users are still using the old Cupertino number (408-777-xxxx). We would suggest that any users using that number begin using one of the new numbers from the below URL:
http://www.accesscom.com/system/pops.html
Use this search engine to look-up your prefix to see which of the new POPs will be local to you.
We have step-by-step instructions to help you reconfigure your computer to use a new dial-up number at the Changing Your Dial-Up Number Support FAQ (http://www.accesscom.com/support/faq/chng-numb.html).
We will keep you appraised of the progress we make to solving this problem.