Access Internet has been suffering from intermittent dial-up phone problems since last Friday afternoon. The problem is not effecting all callers and appears to roll through a given prefix of numbers -- predominantly in the 408 area code, however, we know it has effected users in the 650 area code as well. We are working around the clock to get this corrected as soon as possible. If you dial-up and get one of the following problems please report it to us via email to support@accesscom.com or via our technical support phone line at 408-342-0551.
We have had reports of the following:
1. You dial, the phone answers and then it goes blank - no noise (dead air). If you wait long enough you may get a recorded message or just get disconnected.
2. You dial, the phone take a very long time to establish a connection, as soon as it does connect, it disconnects you or it may let you get on-line for 2-6 minutes before disconnecting.
3. You dial, it takes a very long time to connect, you end up with a slow connection speed, starting from as low as 19,200 but it works.
4. You dial, it takes a very log time for the modems to connect and you get a 1200 baud connection.
If you experience any of these problems, please send an email to support@accesscom.com or call technical support with the following information:
1. Day and time it happened
2. Access dial-up number called
3. The phone number at your location
4. What happened
If your experience isn't reflected in the above list please describe in a brief manor what happen.