Billing Questions:

The Accounting Department at AIC is here to serve you in any way possible.

Credit Cards ...

We take Visa, Master Card and American Express Credit Cards.
Your credit card is billed monthly.
 

Cash/Check ...

Yes, we do take cash and checks, which are payable in US Funds. If you would prefer to pay by cash or check, we ask that you prepay a minimum of *3 months or Quarterly increments. All Invoice accounts are prorated to be due and payable by the 25th of each cycle.

*You will receive a full refund if you cancel within our 10 day trail period. For payments made by check, a 2 week period may be needed for
bank clearances.

Payment Options ...

AIC currently has the following payment options:
  1. Monthly:
    2. Payable: Only with a valid Visa/MasterCard/American Express account.
    Bill Date: Variable (depends on account setup date.)
  2. Quarterly:
    3. Payable: A valid Visa/MasterCard/American Express account OR Check/Money Order [US Funds]
    Bill Date: 25th of Month (Accts currently not being billed on the 25th will be prorated for the change.)
  3. Semi-Annually:
    4. Payable: A valid Visa/MasterCard/American Express account OR Check/Money Order [US Funds]
    Bill Date: 25th of Month (Accts currently not being billed on the 25th will be prorated for the change.)
    **Special: Semi-Annual Payment Plan Credit Applies (Pay 5 get 6th month free.)
  4. Annually:
    5. Payable: A valid Visa/MasterCard/American Express account OR Check/Money Order [US Funds]
    Bill Date: 25th of Month (Accts currently not being billed on the 25th will be prorated for the change.)
    **Special: Annual Payment Plan Credit Applies (Pay 9 get 10th, 11th & 12th month free.)

Cancellations ...

All accounts canceled within our ten day trial period will get a full refund. Accounts canceled after the 10 day period will remain open until the next month's anniversary date. No refunds are given on partial months, but any account prepaid for three months will be refunded any full months not used.

Due to the actions of a few malicious people, we are no longer accepting Account Cancellations through email. As of the start of Q4 1999, account Cancellations will only be honoured through telephone only.

Please help us to complete a Cancellation of Account form by calling our Office during business hours [M-F 08:30 to 20:00 or S-S 10:00 to 18:00 PST]. An AIC Representative will assist you with the completion of this form, which officially starts the cancellation process.
Telephone: 408.777.8190 or toll free within a Pacific [West] Coast State: 800.980.7252.

Your account will be disabled on your anniversary date (the date that you started your account or the date your bills are regularly due) or immediately -- depending upon your preferences.

We also provide an email forwarding service for 30 days after cancellation. Please provide your new email address over the phone to partake in this service.

Please note: Once you have canceled the account, you are responsible for monitoring any charges that may occur. You will be responsible for any usage fees up to the date of cancellation.  AIC, INC. is not responsible for any disputed charges beyond 60 days from the actual date of a charge.
 

Nonpayment ...

Past due accounts due to nonpayment, declined credit cards or expired credit cards will be disabled 5 days after the due date unless payment or new information is received. You will be required to pay a $15.00 or $35.00 reconnection fee (Rate Depends on Account Type) plus any past due monthly charges before your account is reestablished.

Submit changes to your account information with our on-line Change of Account Information Form

If you have a billing question please call our main number at: 408-777-8190 to speak with an AIC Customer Service Representative.

You can also get account information by sending an email to our accounting area.