Billing Questions:

The Accounting Department at AIC is here to serve you in any way possible.

Credit Cards ...

We take Visa, Master Card and American Express Credit Cards.
Your credit card is billed monthly.
 

Cash/Check ...

Yes, we do take cash and checks, which are payable in US Funds. All Invoice accounts are prorated to be due and payable by the 1st of each cycle.

*You will receive a full refund if you cancel within our 7 day trail period. For payments made by check, a 2 week period may be needed for bank clearances.

Payment Options ...

AIC currently has the following payment options:
  1. Monthly:
    2. Payable: A valid Visa/MasterCard/American Express account OR Check/Money Order [US Funds].
    Bill Date: 1st of the Month
  2. Quarterly:
    3. Payable: A valid Visa/MasterCard/American Express account OR Check/Money Order [US Funds].
    Bill Date: 1st of the Month
  3. Semi-Annually:
    4. Payable: A valid Visa/MasterCard/American Express account OR Check/Money Order [US Funds]
    Bill Date: 1st of the Month will be prorated for the change.)
    **Special: Semi-Annual Payment Plan Credit Applies (Pay 5 get 6th month free.)
  4. Annually:
    5. Payable: A valid Visa/MasterCard/American Express account OR Check/Money Order [US Funds]
    Bill Date: 1st of Month
    **Special: Annual Payment Plan Credit Applies (Pay 10 get 11th & 12th month free.)

Cancellations ...

All accounts canceled within our seven day trial period will get a full refund. Accounts canceled after the 7 day period will remain open until the next month's anniversary date. No refunds are given on partial months, but any account prepaid for three months will be refunded any full months not used.

Due to the actions of a few malicious people, cancelations must be completed via email and then followed with a phone call to our billing depatment.

Please help us to complete a Cancellation of Account form by calling our Office during business hours [M-F 08:30 to 20:00 or S-S 10:00 to 18:00 PST]. An AIC Representative will assist you with the completion of this form, which officially starts the cancellation process.
Telephone: 877-702-7873 (toll free)

Your account will be disabled on your anniversary date (the date that you started your account or the date your bills are regularly due) or immediately -- depending upon your preferences.

We also provide an email forwarding service for 30 days after cancellation. Please provide your new email address over the phone to partake in this service.

Please note: Once you have canceled the account, you are responsible for monitoring any charges that may occur. You will be responsible for any usage fees up to the date of cancellation.  AIC, INC. is not responsible for any disputed charges beyond 60 days from the actual date of a charge.
 

Nonpayment ...

Past due accounts due to nonpayment, declined credit cards or expired credit cards will be disabled 5 days after the due date unless payment or new information is received. You will be required to pay a $15.00 or $35.00 reconnection fee (Rate Depends on Account Type) plus any past due monthly charges before your account is reestablished.

Submit changes to your account information with our on-line Change of Account Information Form

If you have a billing question please call our main number at: 877-702-7873 to speak with an AIC Customer Service Representative.

You can also get account information by sending an email to our accounting area.